United Airlines Report: How Human Experience Impacts the Bottom Line
We all remember the United Airlines “involuntary deboarding” scandal of 2017, where a video showing Dr David Dao being...Read the post
The Power of Emotions: EX Pensions and Responsible Investment for Generation DC
This report, co-authored with Franklin Templeton, focuses on employee experience (EX) in terms of pensions and responsible investment, however...Read the post
EX Measurement Best Practices (Forrester Report)
According to Forrester’s latest report, most companies who invest in employee experience (EX) invest so much of their time...Read the post
Increasing NPS by 2.5 points by understanding Patient emotions
Adoreboard enables real-time understanding drivers of patient emotion providing actionable intelligence.
Franklin Templeton: Billion Dollar Insight for Employee Experience
Enabling Franklin Templeton define the drivers of the 'emotional experience gap' for UK millennials
Telstra Wholesale: Increasing speed to Insight on NPS verbatim by 75%
Enabling Telstra Wholesale to reduce time converting NPS voice of customer survey data to insights
What is Text Analytics? Text Analytics is extracting insights and meaning from any written text. Text Analysis...
Google X: Moonshoot Thinking – Design at the Heart of Your People Experiences
Live Webinar, with AJ Thomas, Head of People Products Strategy & Operations Human Experience Design (HxD) X...