Despite high-street issues, research has found that millennials still prefer to shop in-store rather than online. But why? Online shopping is more convenient and often has a wider range of products compared to high-street retail stores. Well, the largest ever fashion retail survey reveals that 18-34 year olds still prefer the human touch. Millennials prefer…

Read More

The bots are coming… to take over a retail customer service department near you. Thankfully, in reality, things aren’t nearly as dramatic. However, AI bots are becoming more and more common place in the world of retail and beyond. Bots often present themselves as familiar chat widgets on websites or can be found inside messaging…

Read More