Forrester, Forbes and Harvard Business Review feature in this month’s HX Roundup; the best in Human Experience from the past month or so…
by Forrester Consulting Group
Research published by Capgemini and partners indicates that 43% of firms see improving CX across channels as a key priority in the next 12 months.
Look for friction rather than ‘moments of delight’ to drive the best emotional engagement across a customer journey
DID YOU KNOW?
Adoreboard can automate mapping the emotions and sentiment felt throughout your customer journey?
Book a Demo
by Alex Liu
Wanting to improve the employee experience? Creating moments of Joy is key for two reasons – people seek out Joy and secondly shared experiences of Joy stick.
By Adrian Swinscoe
CX influencer Adrian Swinscoe reinforces the ‘experience gap’ between how customers feel and what companies know & how to close this gap
That’s this month’s HX Roundup complete!
For a personalised demo of Emotics, our human experience measurement, customer journey and emotion analytics platform click here — we can collect data from social media or Glassdoor to give you a demo using your own data from Qualtrics or any other source. Prefer to test it yourself, get started immediately with our 14-day free trial.
Not ready yet, but hungry for education?