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Customer Experience Report: Top UK Mobile Phone Networks

With so many mobile network providers out there, customer experience is vital for customer retention. Adoreboard’s team of data analysts analysed customer commentary of the top UK mobile phone network providers. We analysed the commentary using our emotion analysis platform, Emotics, to reveal the winning and losing mobile networks for CX. The research also revealed three

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Design Thinking

What is Design Thinking for Customer Experience? Tim Brown, CEO and President of IDEO defines ‘Design thinking’ as a...

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Lauren Harris
ebook

Combining NPS with Emotion Analysis

Academic studies suggest that Net Promoter Score isn’t the best predictor of growth. In fact, companies must go beyond...

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Lauren Harris
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Customer Journey Mapping

What is Customer Journey Mapping? The customer journey is evolving at a rapid pace, therefore it’s vital for brands...

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Lauren Harris
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Employee Experience

What is Employee Experience (EX)? Gartner defines employee experience as ‘the employee’s perceptions and related feelings caused by the...

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Lauren Harris
Report

Why is McIlroy more adored than Nike?

Using Analytics to maximise brand sponsorship New research has revealed that Rory McIlory’s public popularity is now higher than...

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Lauren Harris
Report

Connected Brands Report: Pharmaceuticals

Adoreboard partnered with award-winning brand design agency Conran Design Group to conduct a study of the pharmaceutical industry. The...

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Lauren Harris
Report

Customer Experience in the Age of Millennials

Adoreboard collaborated with survey app OnePulse to study customer experience in the age of the millennial. We gathered data...

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Lauren Harris
Report

Customer Experience Index: UK High Street Banks

The banking industry has been impacted by the rise in the use of technology. Digital disruption has transformed how...

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Lauren Harris
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Voice of the Customer

What is Voice of the Customer? Voice of the Customer (VoC) refers to what customers are saying, what they...

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Stevie Langford
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