We welcomed Head of Customer Research at Zappos, Alex Genov to launch The Adoreboard CX Academy. He delivered an inspiring and engaging keynote and masterclass to industry leaders at Queen’s University Belfast in partnership with InterTradeIreland and The Chief Executives’ club. Following the event, we asked Alex for his key tips for improving customer experience in the video below:

What is The CX Academy?

The CX academy is Adoreboard’s educational hub created to bring together both Customer Experience leaders and enthusiasts. The mission of the academy is to educate, inform and inspire readers to unleash the full potential of their customer experience efforts and to improve their business performance by leveraging CX.

The CX academy is a place for sharing experiences with CX and new emerging trends. Please get in touch if you would like to collaborate: Hello@adoreboard.com