CX Academy

Report

Customer Experience Index: UK High Street Banks

The banking industry has been impacted by the rise in the use of technology. Digital disruption has transformed how...

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Lauren Harris
101

Voice of the Customer

What is Voice of the Customer? Voice of the Customer (VoC) refers to what customers are saying, what they...

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Stevie Langford
101

Net Promoter Score

What is NPS? NPS is a metric which measures customer experience and satisfaction. It works on an 11 point...

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Lauren Harris
Page 2

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