Academic studies suggest that Net Promoter Score isn’t the best predictor of growth. In fact, companies must go beyond NPS in order to identify customer emotions to drive real improvements in customer experience.
Adoreboard’s guide contains 3 real-life examples of how emotion analysis has benefited companies worldwide. Additionally, the eBook details 3 key takeaways: multi-metric approach; delving deeper and how to get the bigger picture.
This eBook reveals how to get the most from NPS measurement by delving deeper with emotion insights.
You can also access our webinar recording ‘Beyond NPS to Decision Ready Insights’ here.