HX Academy

101

Design Thinking

What is Design Thinking for Human Experience (HX)? Tim Brown, CEO and President of IDEO defines ‘Design thinking’ as...

101

Human Experience (HX)

What is Human Experience (HX)? Human Experience is the complete experience a person has with a brand or service...

News

It’s a Human Thing: CX becomes HX

During the launch of the CX Academy in December there were several amazing takeaways. But this one, from Zappos...

News

The Launch of the CX Academy

This month brings the official launch of the Adoreboard CX (now HX) Academy. The academy is being officially launched...

ebook

Combining NPS with Emotion Analysis

Academic studies suggest that Net Promoter Score isn’t the best predictor of growth. In fact, companies must go beyond...

101

Customer Journey Mapping

What is Customer Journey Mapping? The customer journey is evolving at a rapid pace, therefore it’s vital for brands...

Report

Why is McIlroy more adored than Nike?

Using Analytics to maximise brand sponsorship New research has revealed that Rory McIlory’s public popularity is now higher than...

Report

Connected Brands Report: Pharmaceuticals

Adoreboard partnered with award-winning brand design agency Conran Design Group to conduct a study of the pharmaceutical industry. The...

Report

Customer Experience in the Age of Millennials

Adoreboard collaborated with survey app OnePulse to study customer experience in the age of the millennial. We gathered data...

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