HX Academy

Report

Connected Brands Report: Pharmaceuticals

Adoreboard partnered with award-winning brand design agency Conran Design Group to conduct a study of the pharmaceutical industry. The...

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Lauren Harris
Report

Customer Experience in the Age of Millennials

Adoreboard collaborated with survey app OnePulse to study customer experience in the age of the millennial. We gathered data...

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Lauren Harris
Report

Customer Experience Report: Top UK Mobile Phone Networks

With so many mobile network providers out there, customer experience is vital for customer retention. Adoreboard’s team of data analysts...

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Lauren Harris
Report

Customer Experience Index: UK High Street Banks

The banking industry has been impacted by the rise in the use of technology. Digital disruption has transformed how...

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Lauren Harris
101

Voice of the Customer

What is Voice of the Customer? Voice of the Customer (VoC) refers to what customers are saying, what they...

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Lauren Harris
101

Net Promoter Score

What is NPS? NPS is a metric which measures customer experience and satisfaction. It works on an 11 point...

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Lauren Harris
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