HX Academy

During the launch of the CX Academy in December there were several amazing takeaways. But this one, from Zappos...

This month brings the official launch of the Adoreboard CX (now HX) Academy. The academy is being officially launched...

Academic studies suggest that Net Promoter Score isn’t the best predictor of growth. In fact, companies must go beyond...

What is Customer Journey Mapping? The customer journey is evolving at a rapid pace, therefore it’s vital for brands...

Using Analytics to maximise brand sponsorship New research has revealed that Rory McIlory’s public popularity is now higher than...

Adoreboard partnered with award-winning brand design agency Conran Design Group to conduct a study of the pharmaceutical industry. The...

Adoreboard collaborated with survey app OnePulse to study customer experience in the age of the millennial. We gathered data...

With so many mobile network providers out there, customer experience is vital for customer retention. Adoreboard’s team of data analysts...

The banking industry has been impacted by the rise in the use of technology. Digital disruption has transformed how...