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Live webinar!

Insurance CX: How to predict the drivers of customer retention

Thursday 2 March 2023

[8am PST; 10am CDT; 11am EDT; 4pm GMT; 5pm CET]

The landmark report, ‘The State of CX in Insurance 2023‘ highlighted that consumers are more likely to switch brands due to poor customer experience than traditional factors such as price.

It costs an average of $900 for an insurance company to acquire a customer.

And yet every year at renewal time, you might lose them to a competitor.

This makes it critical to understand what drives customers to renew, or leave.

In this live session, we’ll look at how you can predict the drivers of customer retention:

  • We’ll examine the analysis behind the The State of CX in Insurance 2023.
  • You’ll see a live analysis of customer feedback for an insurance company, and the creation of journey maps and predictive insights.
  • You’ll learn learn how to link CX metrics like NPS or CSAT to $ value for your business
  • And much more!

There will be an additional 15 minutes for Q&A.

For everyone who registers, you’ll also receive a complimentary Predictive Insights report generated by Adoreboard.