The ideal Customer Success Manager for Adoreboard has a background in analysis and is an empathetic, natural communicator...

The Customer Success Manager is a critical new ‘customer first’ position created to support new and existing software clients. The ideal candidate for the role has a background in analysis and insights and is an empathetic, natural communicator who can build new relationships easily. 

The successful individual would look after a range of Adoreboard customers and potential clients. They will be conscientious, responsible and have the ability to self-manage working hours within a given framework. 

About The Role:

  • Onboard, maintain and expand our customer base for Adoreboard
  • Learn our product to help Adoreboard customers drive business outcomes
  • Proactively engage customers to enable them to maximise benefits from using Adoreboard to help them achieve success
  • Surface opportunities to expand existing accounts when it’s right for the customer
  • Collaborate with our Sales team to manage renewals and expansions

What You’ll Achieve:

  1. Become a trusted advisor and product expert by hosting training, onboarding and educating customers on use cases for Adoreboard
  2. Drive adoption, retention, and expansion for Adoreboard 
  3. Prioritise ways to enhance existing customer experience for Adoreboard customers
  4. Help build the foundations of Customer Success at Adoreboard
  5. Shape our future product by engaging customers you’ll gain insights on how we can better serve them and work with product manager 


  • You have a track record of success in your current Customer Success role
  • You have a growth mindset and thrive in the building stage of a nascent team
  • You view setbacks as learning opportunities, not failures
  • You can put yourself in others’ shoes and see situations from perspectives other than your own
  • You’re motivated by seeing others succeed and grow when you partner with them
  • You’re highly adaptable, easily acclimating to a rapidly changing business and industry
  • Strong intrinsic motivation to be a top performer and contribute to a team
  • You love getting to know new people and helping them solve their business problems


  • You’ve minimum of 2years in b2b software company working in a customer facing role like customer success 

Nice to Haves:

  • You’ve built Customer Success playbooks or processes
  • You have experience using Intercom and analytics
  • Experience in NPS, CSAT or survey insight analysis
  • Experience in sentiment analysis  or text analytics
  • Worked in a fast-paced start-up environment
  • A passion for any of the following; psychology, human behaviour, research, analytics, linguistics, data science, artificial intelligence

What you get in return

This is a new role so you will undertake training in the first 3 months of the role:

  • Presentation skills
  • Customer Success Planning 
  • Internal product knowledge of Adoreboard

Identification of a mentor who works in the area of customer success who can be a resource for you as you evolve in the role. Enhanced flexibility in working hours to facilitate global client base and personal preferences. 

  • Full-time role 
  • 25 days annual leave
  • Awesome city centre location
  • Salary range dependent on experience

How to apply

Cover letter and CV to: