Emotics Platform

Emotics is an emotion analytics platform that turns data into business answers

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Key Features

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SWOT Analysis

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Competitor Benchmarking

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Customer Journey Mapping

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Measure Empathy

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Integrate Multiple sources

SWOT analysis

Swot Analysis

Emotics assigns emotions and themes into Strengths, Weaknesses, Opportunities and Threats so you can take a strategic view of your customer or employee experience

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Competitor Benchmarking

Competitor Benchmarking

Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimise

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Customer Journey Mapping

Customer Journey Mapping

Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions

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Measure Empathy

Measure Empathy

Measure the intensity of emotion expressed by customers across 8 Emotion Indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX

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Integrate multiples sources

Integrate Multiple sources

Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk

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Why Adoreboard?

Unique

Unique

Emotics makes sentiment analysis redundant and goes further than NPS, revealing exactly why customers feel the way they do through state-of-the-art emotion analysis technology.

Accurate

Accurate

Created by data scientists at Queen’s University Belfast, Emotics uses Artificial Intelligence to identify human emotions based on a scientific framework.

Fast

Fast

Analyse millions of characters in over 70 languages, at speed, to provide a highly scalable and robust solution for your Voice of Customer and Employee programme.

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