Adoreboard

Customer Experience and Brand Management Performance

Our team of Data Analysts know the importance of customer experience and brand performance measurement. We can use this knowledge to analyse customer commentary both on and offline through Emotics. This analysis can show trends in customer dialogue and allow users to pinpoint the emotional themes causing customer problems or successes.

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Deliverables

Performance scorecard

Option 1: Performance Scorecard with Emotion Scores, Lead Emotional Themes & Actionable Insights

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Option 2: An in-depth Presentation

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Frequency

  • One-off project
  • Weekly
  • Monthly
  • Quarterly
Adoreboard

Competitor Analysis and Industry Benchmarking

Adoreboard can provide an in-depth analysis of how a named competitor(s) or industry is performing to reveal how your brand performance and customer experiences measure up.

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Deliverables

Performance scorecard

Performance Scorecard “Brand V Competitor” or “Brand V industry” comparison.

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Separate brand and competitor scorecards or in-depth competitor landscape report.

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Frequency

  • Weekly
  • Monthly
  • Quarterly
  • Seasonal analysis
  • One-Off Emotion Analysis Project
Adoreboard

Customer Care Assessment

Good customer service is essential to maintaining customer loyalty and promoting customer lifetime value. Emotion is at the centre of customer experience. Adoreboard can analyse customer care specific data to uncover the reasons behind customer commentary online.

Customer Care specific versions of ‘Competitor Analysis’ and ‘Industry Benchmarking’ services also available.

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Deliverables

Performance scorecard

Performance Scorecard for customer experience or Brand V industry scores and insights.

Adoreboard scorecard

In-depth customer experience report.

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Frequency

  • Weekly
  • Monthly
  • Quarterly
  • Seasonal analysis
  • One-Off Emotion Analysis Project
Adoreboard

Political or Media Landscapes

We offer emotion analysis of public commentary including but not limited to political (parties, candidates, election themes) and current events (news, virality, current trends). Adoreboard can uncover underlying emotional themes within public commentary.

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Deliverables

Infographic scorecard

Infographic and content creation

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Frequency

  • One-off project
  • Daily
  • Weekly
  • Monthly
  • Quarterly