Our team of Data Analysts know the importance of customer experience and brand performance measurement. We can use this knowledge to analyse customer commentary both on and offline through Emotics. This analysis can show trends in customer dialogue and allow users to pinpoint the emotional themes causing customer problems or successes.
Option 1: Performance Scorecard with Emotion Scores, Lead Emotional Themes & Actionable Insights
Option 2: An in-depth Presentation
Adoreboard can provide an in-depth analysis of how a named competitor(s) or industry is performing to reveal how your brand performance and customer experiences measure up.
Performance Scorecard “Brand V Competitor” or “Brand V industry” comparison.
Separate brand and competitor scorecards or in-depth competitor landscape report.
Good customer service is essential to maintaining customer loyalty and promoting customer lifetime value. Emotion is at the centre of customer experience. Adoreboard can analyse customer care specific data to uncover the reasons behind customer commentary online.
Customer Care specific versions of ‘Competitor Analysis’ and ‘Industry Benchmarking’ services also available.
Performance Scorecard for customer experience or Brand V industry scores and insights.
In-depth customer experience report.
We offer emotion analysis of public commentary including but not limited to political (parties, candidates, election themes) and current events (news, virality, current trends). Adoreboard can uncover underlying emotional themes within public commentary.
Infographic and content creation