Customer Experience
Act on decision-ready insights that explain why customers feel a certain way with steps to improve CX
Understand the key emotions that customers feel when they engage with your brand, making sure your communication and CX aligns with the reality of how you make your customers feel.
Understand exactly how your customers feel about your brand and why
Based on a proven framework of Plutchik’s Wheel of Emotions and trusted by global brands
Understand the key emotions your brand really represents
Measure the intensity of emotions expressed towards your brand and reveal your next best action to improve
Discover how your brand can tailor offerings to meet customer needs
Mapping emotions to themes automatically prioritises the actions that need to be taken and decisions that need to be made
Act on decision-ready insights that explain why customers feel a certain way with steps to improve CX
Identify how employees feel to drive engagement, reduce attrition and attract the best talent
Benchmark performance against competitors to learn how to differentiate and compete for better CX