Customer Experience

Transform your CX with Emotion AI

Why Customer Experience?

Understand the key emotions customers feel when they engage with your brand. Make sure your outbound communication aligns with your how your customers feel.

unify the experience

Unify the Experience

Each brand will have different touchpoints, meaning that there isn’t a 'one size fits all' approach.

Map all the touchpoints and understand what data points are available.

measure what matters

Measure what matters

80% of customer decisions are driven by emotion.

It’s vital to understand the emotions driving your customers towards or away from your brand.

decision ready insights

Decision Ready Insights

Linking emotional intensity to themes.

The evidence of these will help you prioritise the quick fixes and projects that will drive exceptional customer experience.

How we do it

Get the insights yourself via our Emotics platform or let our team of data analysts do it for you

Emotics platform

Enables your team to discover customer emotions and themes that are driving them.

Learn more about Emotics

Insight as a Service

Delivers a complete insight service that takes you from data to business answers in days.

Learn More About Our Solutions

Build a winning CX programme today

Discover other Solutions

Employee Experience

Identify how employees feel to drive engagement, reduce attrition and attract the best talent

Competitor Benchmarking

Benchmark performance against competitors to learn how to differentiate and compete for better CX

Swot Analysis

Apply emotion analysis for turning CX insights from SWOT into an innovative business strategy

Brand Empathy

Use our measurement framework to create an action plan for closing gaps in brand empathy

Customer Journey Mapping

Map how your customer feels at every point of the customer journey to optimise loyalty