The link between employee experience and employee retention and productivity has a direct impact on your brand’s customer experience.
Identify key issues impacting the motivation of your employees
Incorporate emotion analysis as part of your ‘Voice of Employee’ programme
Gain data driven insights to inform internal business decisions
Prioritise themes that will optimise employee emotions like joy, and tackle issues generating sadness
Optimise employee experience to enhance your internal and external potential
Employees are the most valuable asset in the customer experience so measure what matters: emotion
Forrester Report – EX Measurement Best Practices: New Data Sources, New Insights, More Accountability — How To Continuously Shape A PEAK Employee Experience (September, 2019)
Act on decision-ready insights that explain why customers feel a certain way with steps to improve CX
Benchmark performance against competitors to learn how to differentiate and compete for better CX
Apply emotion analysis for turning CX insights from SWOT into an innovative business strategy