101

What is Text Analytics? Text Analytics is extracting insights and meaning from any written text. Text Analysis is extremely...

According to Forrester’s latest report, most companies who invest in employee experience (EX) invest so much of their time...

What is Employee Experience (EX)? Gartner defines employee experience as ‘the employee’s perceptions and related feelings caused by the...

What is Design Thinking for Human Experience (HX)? Tim Brown, CEO and President of IDEO defines ‘Design thinking’ as...

What is Human Experience (HX)? Human Experience is the complete experience a person has with a brand or service...

What is Customer Journey Mapping? The customer journey is evolving at a rapid pace, therefore it’s vital for brands...

What is Voice of the Customer? Voice of the Customer (VoC) refers to what customers are saying, what they...

What is NPS? NPS is a metric which measures customer experience and satisfaction. It works on an 11 point...