Topic

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Text Analytics

What is Text Analytics? Text Analytics is extracting insights and meaning from any written text. Text Analysis is extremely...

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Lauren Harris
101
Report

EX Measurement Best Practices (Forrester Report)

According to Forrester’s latest report, most companies who invest in employee experience (EX) invest so much of their time...

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Carley Morrow
101

Employee Experience

What is Employee Experience (EX)? Gartner defines employee experience as ‘the employee’s perceptions and related feelings caused by the...

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Lauren Harris
101

Design Thinking

What is Design Thinking for Human Experience (HX)? Tim Brown, CEO and President of IDEO defines ‘Design thinking’ as...

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Lauren Harris
101

Human Experience (HX)

What is Human Experience (HX)? Human Experience is the complete experience a person has with a brand or service...

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Carley Morrow
101

Customer Journey Mapping

What is Customer Journey Mapping? The customer journey is evolving at a rapid pace, therefore it’s vital for brands...

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Lauren Harris
101

Voice of the Customer

What is Voice of the Customer? Voice of the Customer (VoC) refers to what customers are saying, what they...

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Lauren Harris
101

Net Promoter Score

What is NPS? NPS is a metric which measures customer experience and satisfaction. It works on an 11 point...

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Lauren Harris

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