How can mega brands use Emotion AI to go beyond customer surveys?
Tuesday 29 November 2022
[8am PST; 10am CST; 11am EST; 4pm GMT; 5pm CET]
We are delighted to welcome Lea Karam, a pioneer in the field of behavioural science and a Campaign Media Week 30 Under 30 2022 winner.
She has worked with mega brands through her consultancy work to improve their customer experience (CX). These brands include TikTok, KFC, and Supreme.
Based on these experiences, Lea has developed a methodology which uses Emotion AI to analyse customer comments from many touchpoints, including social media.
In this webinar, we’ll give you an actionable plan on how to:
- Upgrade insights using social data to improve customer experience
- Learn how TikTok used Emotion AI to eliminate customer cart drop-out
- 3 ways to combine Emotion AI with behavioural science to create business value
Register today and you will also receive three complimentary insights on your company’s CX performance, generated using Adoreboard’s Emotion AI platform.