Webinars

Discover the latest thinking on customer experience

26.09.2019

Upcoming webinar

Employee Experience: Measurement Best Practices

Thursday 26th Sept 2019 @ 2pm (BST) During this webinar we will discuss: – How employee experience can directly impact customer experience. – How to act on employee feedback. – How to turn data into employee experience improvements with practical examples. Featuring data and insight from Forrester research report “EX Measurement Best Practices: New Data

Past Webinars

26.09.2019

Employee Experience: Measurement Best Practices

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Carley Morrow
07.08.2019

The Human Experience Framework: Unifying EX & CX for Business Results

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Lauren Harris
30.05.2019

Unlock Game-Changing Product Insights from Customer Reviews

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Lauren Harris
08.05.2019

How Data can Power Creativity for Agencies

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Lauren Harris
28.02.2019

Marginal Gains vs Big Wins for Experience Professionals

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Lauren Harris
22.01.2019

A Guide to Customer Experience Measurement

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Lauren Harris
29.11.2018

Customer Experience Index: Top UK Fashion Retailers 2018

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Lauren Harris
14.11.2018

Customer Journey: Moments that Matter

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Lauren Harris
07.11.2018

Beyond NPS with Emotion Analysis 2018

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Lauren Harris
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