Webinars

Discover the latest thinking on customer experience

22.01.2019

Upcoming webinar

A Guide to Customer Experience Measurement

Join us for our upcoming webinar: A Guide to Customer Experience Measurement  Tuesday 22nd January 2019 at 2 pm (GMT) Don’t miss out on: – Key steps to effectively measure your customer experience to drive action. – Actionable ways to bring customer insight to life through NPS, customer journey mapping, empathy analysis and competitor benchmarking.

Past Webinars

22.01.2019

A Guide to Customer Experience Measurement

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Lauren Harris
29.11.2018

Customer Experience Index: Top UK Fashion Retailers 2018

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Lauren Harris
14.11.2018

Customer Journey: Moments that Matter

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Lauren Harris
07.11.2018

Beyond NPS with Emotion Analysis 2018

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Lauren Harris
17.10.2018

How to improve your pitch with Emotion Analysis 2018

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Lauren Harris
22.08.2018

Transform the Customer Journey with Deeper Insights

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Lauren Harris
26.07.2018

Customer Experience in the Age of Amazon

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Lauren Harris
26.06.2018

Retail CX Series: Customer Experience in the Age of Millennials

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Lauren Harris
23.11.2017

Decision Ready Insights with Emotion AI: Demo of Emotics

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Lauren Harris
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