Webinars

Discover the latest thinking on customer experience

28.02.2019

Upcoming webinar

Marginal Gains vs Big Wins for Customer Experience

Join us on Thursday 28th February 2019 at 2 pmĀ  We will be joined by Yvonne O’Brien data strategy expert advising global brands and agencies, previously chief data and insight officer at Havas. During this webinar we will discuss: – The concept of marginal gains versus big wins and the implications these have for key

Past Webinars

28.02.2019

Marginal Gains vs Big Wins for Customer Experience

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Lauren Harris
22.01.2019

A Guide to Customer Experience Measurement

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Lauren Harris
29.11.2018

Customer Experience Index: Top UK Fashion Retailers 2018

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Lauren Harris
14.11.2018

Customer Journey: Moments that Matter

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Lauren Harris
07.11.2018

Beyond NPS with Emotion Analysis 2018

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Lauren Harris
17.10.2018

How to improve your pitch with Emotion Analysis 2018

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Lauren Harris
22.08.2018

Transform the Customer Journey with Deeper Insights

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Lauren Harris
26.07.2018

Customer Experience in the Age of Amazon

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Lauren Harris
26.06.2018

Retail CX Series: Customer Experience in the Age of Millennials

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Lauren Harris
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