This Webinar has now ended. Join us on November 23rd at 2pm (bst) for a LIVE demo of Emotics! Learn how Emotics can give you the edge: 1. What is Emotion AI and why it’s important 2. Three ways you can use Emotics to reveal decision ready insights 3. Adoreboard CEO Chris answers your questions…

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JOIN US on Thursday 9th November at 2pm (BST) In this live and interactive webinar, you will learn how Adoreboard has helped leading agencies win more business at pitch stage. This LIVE webinar will cover: 3 ways we help leading agencies win more business at pitch stage: 1. Fresh Audience Insight: we unearth insights on…

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10am, Thu 17th August WITH GUEST SPEAKER JAMES DODKINS CCO, BP GROUP If Net Promoter Score answers what has happened, we answer “why”. The rise of the “activist customer” – whereby customer feedback and customer decision operate in a more instantaneous and active environment – means customer journey to purchase, retention and loyalty has been dramatically been…

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This webinar has now ended – but you can download at watch it! We’ve updated our Customer Experience Index for 22 UK High Street Banks! Adoreboard has analysed bank customers’ tweets related to customer service, revealing who provides the best & worst customer experience, and what aspects drive the emotional highs & lows. We used mathematical algorithms to detect emotions…

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With guest speaker James Dodkins CCO, BP Group If Net Promoter Score answers what has happened, we answer “why”. The rise of the “activist customer” means customer journey to purchase, retention and loyalty has been dramatically been disrupted.  During this webinar we’ll set out: – the need to not only rethink your brand’s approach to NPS – ways to…

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Adoreboard has analysed UK bank customers’ tweets related to customer service for the last six months of 2016. The analysis reveals which banks provide the best and worst customer experience, and what aspects drive the emotional highs and lows for each bank. Don’t worry if you missed it! You can watch the webinar here.

Why Customer Experience Professionals Must Update Measurement Programs To Capture Emotions Thursday 9th March 2pm (GMT) All attendees will get 20% discount code for our Customer Experience Index – High Street Banking Edition* Data is great for describing behaviour, but it’s limited in its ability to explain behaviour. Too often there a disconnect between what traditional research…

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This webinar has ended – but don’t worry – you can watch / listen here, or download the slides here! “Your brand is what other people say about you when you’re not in the room” (Jeff Bezos). Emotion Analysis can unearth the hidden, gold nuggets that will make the difference to your business strategy in…

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This webinar has now ended but you can download the slides here . Hosted by Adoreboard, this webinar will address: – why emotion analysis will be key to customer experience in 2017 – how you can apply emotion intelligent insights to customer experience in 2017 This is an essential introductory webinar for data analysts, insight teams or anyone interested in improving customer experience….

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THIS WEBINAR HAS NOW ENDED. But please feel free to download the slides! Hosted by Adoreboard, this webinar will address: – What is Emotion Analysis? – 5 reasons why it is important for Customer Experience professionals – Our Financial Services Customer Experience index results, mapping performance of top 4 UK banks This is an essential introductory webinar…

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We’ve already held this webinar – but don’t worry,  you can catch up here! DURING THIS FREE WEBINAR YOU WILL LEARN: – the problem with sentiment analysis & why emotions matter  – the key emotions that drive success for brand campaigns – 3 steps for creating customer insight using emotion analysis  Industry analysts Forrester have identified emotion analysis as…

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Adoreboard will be hosting a series of webinars on key trends and insights around emotional analysis. Check back later for more updates.