What if you had a measure that could reliably tell you which customers would recommend your company to a friend? What if this measure could also enhance other useful and invaluable customer loyalty measures? And what if this measure boiled its succulent insights into a single score? The Net Promoter Score (NPS) aims to diligently…

Read More

Adoreboard has analysed UK bank customers’ tweets related to customer service for the last six months of 2016. The analysis reveals which banks provide the best and worst customer experience, and what aspects drive the emotional highs and lows for each bank. Don’t worry if you missed it! You can watch the webinar here.  

Why Customer Experience Professionals Must Update Measurement Programs To Capture Emotions Thursday 9th March 2pm (GMT) All attendees will get 20% discount code for our Customer Experience Index – High Street Banking Edition* Data is great for describing behaviour, but it’s limited in its ability to explain behaviour. Too often there a disconnect between what traditional research…

Read More

This webinar has ended – but don’t worry – you can watch / listen here, or download the slides here! “Your brand is what other people say about you when you’re not in the room” (Jeff Bezos). Emotion Analysis can unearth the hidden, gold nuggets that will make the difference to your business strategy in…

Read More

This webinar has now ended but you can download the slides here . Hosted by Adoreboard, this webinar will address: – why emotion analysis will be key to customer experience in 2017 – how you can apply emotion intelligent insights to customer experience in 2017 This is an essential introductory webinar for data analysts, insight teams or anyone interested in improving customer experience….

Read More

THIS WEBINAR HAS NOW ENDED. But please feel free to download the slides! Hosted by Adoreboard, this webinar will address: – What is Emotion Analysis? – 5 reasons why it is important for Customer Experience professionals – Our Financial Services Customer Experience index results, mapping performance of top 4 UK banks This is an essential introductory webinar…

Read More

We’ve already held this webinar – but don’t worry,  you can catch up here! DURING THIS FREE WEBINAR YOU WILL LEARN: – the problem with sentiment analysis & why emotions matter  – the key emotions that drive success for brand campaigns – 3 steps for creating customer insight using emotion analysis  Industry analysts Forrester have identified emotion analysis as…

Read More

Adoreboard will be hosting a series of webinars on key trends and insights around emotional analysis. Check back later for more updates.