26th May 2020, 4pm BST
Adapting Employee & Customer Experience: Why a just-in-time approach to measurement and action using text analysis Emotion AI is key.
Guest speaker Aileen Allkins former Corporate Vice President of Global Customer Service and Support (CSS) at Microsoft.
During this live, hands-on webinar, we will show you how the impact of COVID19 has reshaped the relationship between how remote workers feel and the experience they deliver to customers.
You’ll learn how to extract ‘decision-ready’ insights from unstructured Qualtrics feedback data and how this data, plus emotion AI, can help you take proactive steps to improve employee experience and in turn improve customer experience during these unprecedented times.
Includes complimentary access to Emotics + Qualtrics integration for 14 days and Forrester’s Best Practices report for Employee Experience