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In our next instalment in the Retail CX series Adoreboard CEO Chris Johnston sits down with Intermarketing’s head of CRM and Data Gianfranco Cuzziol. Gianfranco has worked with leading brands such a adidas and BMW.
Consumers expectations of retail are being disrupted by new digital experiences. Learn how to compete in this new digital age and win through CX. This free webinar will explore:
- Why “click & brick” could emerge as the new CX for retail
- 4 key trends shaping the future in retail.
- The customer emotional response to traditional vs digital experiences
- 3 steps to rethinking CX in the age of Amazon