Customer Experience Index: UK High Street Banks – NEW EDITION!
This webinar has now ended – We will be uploading the full recording shortly! Stay tuned!
We’ve updated our Customer Experience Index for 22 UK High Street Banks!
Adoreboard has analysed bank customers’ tweets related to customer service, revealing who provides the best & worst customer experience, and what aspects drive the emotional highs & lows. We used mathematical algorithms to detect emotions such as Joy, Trust, Rage and Anger expressed by people posting online.
This is an essential webinar for data analysts, insight teams or anyone interested in improving customer experience.