Tuesday 14th January 2020, 2pm GMT
During this live, hands-on webinar we will be showing you how to unearth ‘decision ready’ insights from unstructured customer and employee experience data faster. We’ll look at the pains of analysing open text verbatim manually, the limitations of sentiment analysis and how to overcome them by focusing on emotional response.
During the webinar we will show you;
- How to identify strengths and weaknesses in customer journey
- How to benchmark competitor performance
- How to measure and identify trends over time
- How emotion AI can facilitate speedy SWOT analysis
- How to identify themes that drive high intensity emotion
This is a hands-on, live webinar using Emotics platform and lasting 30mins. Whilst the methodology we discuss can be applied outside the platform, Emotics makes the process much faster.
And each registrant will be gifted complimentary access to Emotics*
*T&Cs 2 weeks full access to Emotics, 1 account per person, must be used by 31st January 2020.