Thursday 2nd July, 3pm BST
Also on Friday 3rd July at 7am BST (4pm Australia ACT)
In today’s new environments, the old way of driving NPS by viewing patients as purely a number is obsolete. Using qualitative to create a new type of customer journey based on emotional intensity can now prioritise better patient outcomes.
Join this session featuring CX leader Jeffery Woods of healthcare innovator Healthscope to understand:
- Use emotion analysis to understand and manage the moments that matter in the patient journey
- Predict NPS using qualitative data by understanding the drivers of emotional intensity
- Discover how Healthscope delivers ‘Exceptional Patient Care’ by combining Adoreboard and Qualtrics capabilities
Includes complimentary access to Emotics + Qualtrics integration for 14 days and Forrester’s Best Practices report for Employee Experience
Middle East, Asia or Australia?
We are also running this webinar Friday 3rd July at 7am BST (4pm Australia ACT). >>> Click here if this time suits you better.