7th April 2020, 4pm BST
You’ve worked hard to collect customer & employee feedback with Qualtrics – you’ve amassed a lot of data, what next?
During this live, hands-on webinar, we will show you how to find and prioritise feedback themes based on emotional intensity. You’ll learn how to unearth ‘decision-ready’ insights hidden within unstructured text data from Qualtrics and how emotion AI can facilitate speedy customer journey mapping.
You will learn;
- How to create your first customer & employee journey map
- How to identify Decision Ready Insights across the journey
- How emotion AI can facilitate speedy customer journey mapping
- How to identify trends that drive high-intensity emotion and action to hit your business objective
You’ll also receive 14 days access to Emotics, with Qualtrics integration.