CX 2021: Predicting the drivers of NPS using Emotion AI
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Tuesday 15th December, 3pm GMT
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Attendees will also receive complimentary access to Emotics + Qualtrics integration for
2021 will be the year we turn the debate on the value of NPS to making it a powerful tool to identify the Next Predictor of Satisfied customers.
During this webinar you'll get a practical understanding of how to combine the NPS number (quantitative) with the comment (qualitative) in a way that provides a more perspective insight, moving your perspective from what has happened to why.
Research conducted by Adoreboard during COVID with 100+ C-Level executives identified predicting drivers of NPS appeared as a Top 3 Priority.