📅 Thursday 20th February: 8am PST / 11am EST / 4pm GMT

Join us as we welcome Mazhar Butt, CCXP IAP, a seasoned customer experience leader and certified CX professional who has transformed CX strategies across aviation and retail sectors.

With extensive experience at 3 of the world’s largest airports (London Heathrow, Dubai International and Dallas/Fort Worth International) spanning 20 years and director of guest experience at one of the world’s most renowned luxury shopping destinations, The Bicester Village Shopping Collection (Value Retail), Mazhar brings unique insights into creating exceptional customer experiences at both massive scale and luxury retail levels.

A respected industry expert and judge for multiple CX awards, he has spearheaded initiatives that have garnered recognition from global CX bodies and industry awards. In this episode, we’ll explore how Mazhar has orchestrated customer experience transformations that blend operational excellence with emotional connection – whether managing millions of travellers or curating premium retail experiences in high-traffic environments.

You’ll discover:

• How to maintain service excellence and build trust at high volume and speed
• Strategies for scaling personalised experiences across multiple outlets
• The universal principles of CX that work across diverse sectors

Whether you’re in retail, travel, or any customer-facing industry, this episode offers valuable insights into creating memorable experiences that build lasting trust.

Even more-so if you’re working at both speed and scale!

See you there! 🙌