Emotics Software Platform
Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers.
Key Features
SWOT Analysis
Competitor Benchmarking
Customer Journey Mapping
Measure Empathy
Integrate Multiple sources
Swot Analysis
Emotics assigns emotions and themes into Strengths, Weaknesses, Opportunities and Threats so you can take a strategic view of your customer or employee experience
Competitor Benchmarking
Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimise
Customer Journey Mapping
Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions
Measure Empathy
Measure the intensity of emotion expressed by customers across 8 Emotion Indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX
Integrate Multiple sources
Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk
Why Adoreboard?
Unique
Emotics makes sentiment analysis redundant and goes further than NPS, revealing exactly why customers feel the way they do through state-of-the-art emotion analysis technology.
Accurate
Created by data scientists at Queen’s University Belfast, Emotics uses Artificial Intelligence to identify human emotions based on a scientific framework.
Fast
Analyse millions of characters in over 70 languages, at speed, to provide a highly scalable and robust solution for your Voice of Customer and Employee programme.