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19.11.2018

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Customer Journey Mapping: Moments that Matter

The moments that a customer experiences at each stage of the customer journey really matter, and here’s why. Customer experience is the new battleground for brands, and how meaningful moments during the CX are monitored and evaluated can have a huge impact on a customer’s experience. Positive and negative CX also has the power to

13.11.2018

Emotion Analysis: Iceland’s Banned Christmas Ad

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Stevie Langford
31.10.2018

CX Industry Focus: Budget Beauty Brands

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Stevie Langford
18.10.2018

Webinar Takeaways: How to improve your pitch with Emotion Analysis

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Stevie Langford
27.09.2018

How Employee Experience Must Change in the Age of the Millennial

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Stevie Langford
27.09.2018

Customer Insight: Gianfranco Cuzziol, Zone

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Lauren Harris
27.09.2018

CX Industry Insights: Fredrik Wahlqvist, AnalogFolk

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Stevie Langford
20.09.2018

CX Industry Focus: Top Sports Brands

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Stevie Langford
30.08.2018

CX Industry Focus: Fast Food Outlets

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Stevie Langford
24.08.2018

Webinar Takeaways: Transforming the Customer Journey with Deeper Insights

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Stevie Langford
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