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Revenue at Risk: The CX Metric That Puts a Price on Customer Experience
Customer experience teams live in a world of scores. NPS, CSAT, CES. All useful for tracking progress, but useless for answering the one question finance actually cares about: “Which problems
Creating a profitable CX: How Top Healthcare Insurers Turn Member Experience into Revenue & ROI with Brett Kiley
Healthcare insurance isn’t exactly known for clear, feel-good experiences. Ever get lost somewhere between a pending claim and a hold music marathon, wondering where your money went? You’re not alone.
The CX Pyramid Principle: Transform Your Research Findings into Clear, Actionable Stories
Ever wondered why some business reports hit the mark while others leave readers drowning in data? The answer lies in a powerful framework called the Pyramid Principle – a communication
Transforming Customer Loyalty & Trust with AI ft. James Scutt, Qualtrics
In this special episode we’re joined by Qualtircs’ Head of Experience Community – Leaders Network, James Scutt, a pioneer in experience management and a staunch advocate of ethical AI. Chris
5 US Airports Risk $695 Million in Revenue Through Emotional Experience Gaps: Research Report
Our latest AI-driven research has revealed a critical “emotional experience gap” across America’s five busiest airports, putting $695 million in annual revenue at risk. This study analysed over 20,000 passenger
Cura Day Hospitals Partner with Bupa to implement Adoreboard Emotion AI
In a groundbreaking move set to transform patient experience across Australia, Cura Day Hospitals Group has announced a strategic partnership with Bupa to implement Adoreboard‘s Emotion AI platform across its
Revolutionizing Healthcare Insurance CX with Paul Long [webinar recording]
In a recent webinar with Adoreboard, Paul N. Long, MBA, former CXO at major healthcare insurers including Blue Cross Blue Shield MA and UnitedHealth Group, shared valuable insights on transforming
NPS “Light Green Money” vs Revenue at Risk “Dark Green Money”
NPS scores. CSAT ratings. Customer effort scores. These traditional CX metrics are valuable indicators, but they represent “light green money” – important but indirect measures that don’t immediately resonate with
Qualtrics X4 Summit 2025: The Experience Management Event Guide
Adoreboard’s guide to the X4 Qualtrics events 2025! X4 takes place March 18-20 in Salt Lake City (plus other cities throughout the year) and is always the epicentre of experience
CXPA: Using Emotion AI to Turn Customer Feedback Into Action and ROI
The CXPA host some of the best quality educational events online. For this event Chris Johnston (CEO, Adoreboard) discusses how you can get more ROI and business impact from your
+140 Patient, Employee & Customer Experience Conferences for 2025
An epic list of events for 2025— customer experience (CX), employee engagement (EX) and patient experience (PX) summits are all covered. See what’s happening in Experience Management (XM) in a
101 Top Customer Experience Summits & Conferences 2025
From San Diego to Singapore, 2025’s Customer Experience calendar is packed with conferences and events that promise to deliver real value through expert keynotes, hands-on workshops, and meaningful connections. We’ve
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