This report analyses 24,600 tenant comments across 49 housing associations to help understand what’s driving tenant satisfaction levels.
This report describes how EX leaders can measure EX in ways that are both more efficient and more reflective of what matters to employees.
Gillies are a Scottish home furniture brand that’s stood the […]
What skills are companies looking for in CX professionals? We look to answer that question with this report.
Our analysis of 28,433 online reviews shows that insurance firms could be sleepwalking into a ‘switching frenzy’ by consumers who feel let down by poor customer experience.
NPS is one of the most used customer research metrics in the world, and we get lots of questions about it. Now we’re here with answers.
So you’ve fallen into the old trap of collecting lots […]
Text analysis in business has been around since the 1950’s […]
Between ‘quiet quitting’ and The Great Resignation, many businesses are […]