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Key to Customer Centricity: Takeaways from Alex Genov’s Zappos Keynote
Last week marked the launch of the Adoreboard CX Academy at a special keynote and masterclass event with special guest Alex Genov from Zappos. Alex is head of customer research at Zappos, a US-based online shoe and clothing retailer who thrive in the world of customer experience so much so they hit over $2 billion in