ACME LTD SCORECARDEmotion Analysis of How People Feel Towards Acme LTD
Our intelligent Emotics™ technology analyses content on a 100 point scale across 8 separate emotion indexes. Comparative analysis can be used to perform root cause analysis on business performance over time or against competitors.
Emotion Themes Driving Disgust, Sadness and Anger
Consultancy: Insight as a Service
Using Emotics™, we transform your raw data into insights for business improvements. Our emotion analysis unlocks new insights into your customers’ emotions and the motivations for decision making.
We unearth emotional themes you can action by discovering why customers express emotions. With 80% of customer decisions driven by emotions – you simply must understand how people feel about your brand.
Gamer Experience@ACME FIX YOUR DAMN SERVERS
@ACME When will it be up and running? It let me on for an hour and now it's down again.@ACME how long is "some time", how long do I have to wait to play games that I PAID for on my own device. This is ridiculous.
@ACME My ACME randomly shuts down. It's not every day but maybe every 4-5 days. What could be the issue? Live chat is down
Waiting Game@ACME Terrible customer support, 40 min wait on the phone, no chat option, and no response on twitter. Weak
@ACME I was told to wait 24 hours TWO WEEKS ago for a forced password reset. Your chat support is no help. Fix this please
@ACME Can you send me the email to change my password so I can play? I've been waiting for hours and am running out of time.
Poor Customer SupportExtremely disappointed with @ACME customer service after today, little to no help
@ACME your customer service is DISQUSTINGLY BAD!! #sortitout@ACME Why you don't answer any tweets?
@ACME fix your broken links on your useless "support" forums. It's not a placeholder for true customer service.
@ACME please answer me! I have sent two dm yesterday no response horrible service