United Airlines Report: How Human Experience Impacts the Bottom Line
We all remember the United Airlines “involuntary deboarding” scandal of 2017, where a video showing Dr David Dao being...
Read the postThe Power of Emotions: EX Pensions and Responsible Investment for Generation DC
This report, co-authored with Franklin Templeton, focuses on employee experience (EX) in terms of pensions and responsible investment, however...
Read the postEX Measurement Best Practices (Forrester Report)
According to Forrester’s latest report, most companies who invest in employee experience (EX) invest so much of their time...
Read the postCase Studies
Franklin Templeton: Billion Dollar Insight for Employee Experience
Enabling Franklin Templeton define the drivers of the 'emotional experience gap' for UK millennials
Telstra Wholesale: Increasing speed to Insight on NPS verbatim by 75%
Enabling Telstra Wholesale to reduce time converting NPS voice of customer survey data to insights
Unilever: Increasing consumer joy by 79%
Unilever measured emotional responses of two product prototypes to improve customer experience and product innovation
Forresters' The Future of CX Measurement
features Adoreboard
What our clients say about us
Adoreboard gives us accurate synthesis from NPS voice of customer data which saves us time and enables our mission teams to quickly prioritise actions that deliver the most benefit for our customers.
With Adoreboard’s emotion analysis it has been proven that relevant, creative content is a more efficient, more effective and a more scalable way to create brand experiences.
When it comes to harnessing emotion to improve customer experience, Adoreboard is a true innovator.
Adoreboard is unique in the CX space and the only platform that I’ve come across in my experience that delivers ‘Decision Ready Insights’ in a fast, accurate and accessible way.
Using a tool like Adoreboard, which goes that extra mile in terms of understanding customer experience and customer emotion, starts to set us apart from other agencies.
The Latest
Text Analytics
What is Text Analytics? Text Analytics is extracting insights and meaning from any written text. Text Analysis...
Adapting Employee & Customer Experience with Aileen Allkins
26th May 2020, 4pm BST Adapting Employee & Customer Experience: Why a just-in-time approach to measurement and...
Enhancing Your NPS Program With Emotional Analytics – by John Gusiff
Guest piece by John Gusiff, Managing Partner of Customer Centric Solutions LLC In this article I’d like...