Playstation ScorecardEmotion Analysis of How People Feel Towards Playstation
Our intelligent Emotics™ technology analyses content on a 100 point scale across 8 separate emotion indexes. Comparative analysis can be used to perform root cause analysis on business performance over time or against competitors.
Emotion Themes Driving Disgusts, Sadness and Anger
Consultancy: Insight as a Service
Using Emotics™, we transform your raw data into insights for business improvements. Our emotion analysis unlocks new insights into your customers' emotions and the motivations for decision making.
We unearth emotional themes you can action by discovering why customers express emotions. With 80% of customer decisions driven by emotions - you simply must understand how people feel about your brand.
Gamer Experience@AskPlayStation FIX YOUR DAMN SERVERS
@AskPlayStation When will psn be up and running? It let me on for an hour and now it's down again.@AskPlayStation how long is "some time", how long do I have to wait to play games that I PAID for on my o wn PS4. This is ridiculous.
@AskPlayStation My PS4 randomly shuts down. It's not every day but maybe every 4-5 days. What could be the issue? Live chat is down
Waiting Game@AskPlayStation Terrible customer support, 40 min wait on the phone, no chat option, and no response on twitter. Weak Sony@AskPlayStation I was told to wait 24 hours TWO WEEKS ago for a forced password reset. Your chat support is no help. Fix this please
@AskPlayStation Can you send me the email to change my password so I can play? I've been waiting for hours and am running out of time.
Poor Customer SupportExtremely disappointed with @AskPlayStation customer service after today, little to no help @AskPlayStation your customer service is DISQUSTINGLY BAD!! #sortitout@AskPlayStation Why are you called AskPlaystation if you don't answer any tweets?More about our services Book a demo now
@AskPlayStation fix your broken links on your useless "support" forums. It's not a placeholder for true customer service.
Don't just take our word for it
“Adoreboard represents the next generation of social intelligence for Agencies. Understanding customer experiences through an emotional lens generated from the Adoreboard engine provides the actionable insights that we've all been waiting for.Louise Proddow, former head of brand at Nokia and Dell
“Adoreboard reveals emotional intent, something that remained hidden even though it was always there.”Emily Brooks, Head of Digital, McCann Health
“Using Adoreboard we successfully obtained critical data in relation to people’s attitudes and behaviours when it comes to skin cancer. As a result we are able to explore how emotions in Twitter data could contribute towards skin cancer prevention in social media campaigns and how messages of a public health focus spread through social media."Dr Aisling Gough, UK Centre of Excellence for Public Health
“The data insights generated by Adoreboard not only provided the spark for the creative but provided the evidence to underpin the creative in a fresh and unique way. Ultimately, Adoreboard’s analysis was a contributing factor in a major client win.”Matthew Fitzsimons Strategy & Innovation Director at Havas Helia
“Emotions play an increasingly important role in understanding customer preferences enabling brands to create content, which aligns more closely with these. Using Adoreboard we can create new creative outcomes and messaging which is more accurate or leads to impactful communication that people respond to in a more empathic way."Mark Thomson, Head of Data at Havas helia
“At Conran Design Group, we’re using Adoreboard as an effective way to understand the emotional performance of content for clients such as Cancer Research UK. It’s become an essential tool for us, we can test creative ideas and see instantly how we can achieve better results. ”Jamie Neale, Design Director, Conran Design Group
“Left me hanging on the phone” – High Street Banking Customer Experience Index
Why Customer Experience Professionals Must Update Measurement Programs To Capture Emotions Thursday 9th March 2pm (GMT) All attendees will get 20% discount code for our Customer Experience Index – High Street Banking Edition* Data is great for describing behaviour, but it’s limited in its ability to explain behaviour. Too often there a disconnect between what traditional research…View Webinar
New research on the level of customer experience provided by UK high street banks reveals that TSB has the happiest customers! TSB, M&S Bank, Monzo, Metro and First Direct are among the best service providers, based on an analysis of emotions contained in Tweets sent to the banks by customers. Our analysis found that M&S…
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The Super Bowl took place last weekend, with over 100 million people tuning in to watch the New England Patriots take on the Atlanta Falcons. The massive viewership has created one of the most expensive advertisement time slots. Every year large companies spend millions of dollars carefully crafting ads with the goal of being noticed…