Turn customer and employee data into decision ready insights

Adoreboard uses emotion AI to unify human experiences for better business outcomes

Human Experience Insights

Human Experience (HX) represents the collective experiences and emotions that a person feels when dealing with any organisation or brand.

HX Human Experience Framework

Adoreboard provides the definitive way to measure Human Emotion.

Great Brands Measure Emotions

How does it work?

Measure, unify and transform your customer and employee experiences by going beyond the ‘what’ to ‘why’ at speed.

Emotics Platform

Get hands-on with the emotional analysis AI platform that unearths what drives your customer and employee behaviour and why.

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Insight-as-a-Service

Take a step back and let Adoreboard analysts deliver human experience insights that take you from raw data to business answers.

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Emotion analytics for better HX

Our customers use Adoreboard to measure and improve Human Experience through root cause analysis - going beyond ‘what people do’ to ‘why they do it’.

Customer Experience

Act on decision-ready insights that explain why customers feel a certain way with steps to improve CX
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Employee Experience

Identify how employees feel to drive engagement, reduce attrition and attract the best talent
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Competitor Benchmarking

Benchmark performance against competitors to learn how to differentiate and compete for better HX
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Swot Analysis

Apply emotion analysis for turning HX insights from SWOT into an innovative business strategy
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Brand Empathy

Use our measurement framework to create an action plan for closing gaps in brand empathy
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Customer Journey Mapping

Map how your customer feels at every point of the customer journey to optimise loyalty
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Adoreboard named Gartner Cool Vendor in Customer Analytics 2019

Gartner Cool Vendor 2019

The Emotics Platform

Emotics is the HX measurement platform that links the emotional intensity found in unstructured text with the themes that matter most.

Upgrade your Analytics

Unlike other text analytics tools, Emotics does not rely on rules and goes beyond sentiment. Upgrade your analytics to gain insight faster and reveal more from new and existing data such as...

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NPS Verbatim

Enable your Voice of the Customer analysis to go beyond the typical insights gained from NPS or CSAT text responses and get to the why’.

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Ratings and Reviews

Identify the feelings and themes driving reviews to understand what exactly is contributing to the sales performance of your product based on customer generated content.

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Helpdesk Tickets

Discover the key issues driving emotional response in order to prioritise support areas and reveal opportunities to improve customer experience.

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Case Studies

Havas

Enabling Havas to reposition The Co-Operative Bank as a customer-led ethical bank

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mike

Easyjet

Easyjet used emotion analysis to predict a 13% increase in content click-through rate

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mike
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Forresters' The Future of CX Measurement
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What our clients say about us

Latest insights

01.10.2019

HX Roundup September 2019 – The Latest in CX, EX and Human Experience

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Lauren Harris
19.09.2019

Adoreboard and All State NI in the Latest Forrester EX Report

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Lauren Harris

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