United Airlines Report: How Human Experience Impacts the Bottom Line
We all remember the United Airlines “involuntary deboarding” scandal of 2017, where a video showing Dr David Dao being...
Read the postThe Power of Emotions: EX Pensions and Responsible Investment for Generation DC
This report, co-authored with Franklin Templeton, focuses on employee experience (EX) in terms of pensions and responsible investment, however...
Read the postEX Measurement Best Practices (Forrester Report)
According to Forrester’s latest report, most companies who invest in employee experience (EX) invest so much of their time...
Read the postCase Studies
Unilever
Unilever measured emotional responses of two product prototypes to improve customer experience and product innovation
Three Mobile
Three Mobile increased brand trust by 53% leading to increased sales
Forresters' The Future of CX Measurement
features Adoreboard
What our clients say about us
Adoreboard’s emotion analysis is priceless, it helps our senior executives drive action from NPS data quicker than ever before.
With Adoreboard’s emotion analysis it has been proven that relevant, creative content is a more efficient, more effective and a more scalable way to create brand experiences.
When it comes to harnessing emotion to improve customer experience, Adoreboard is a true innovator.
Adoreboard is unique in the CX space and the only platform that I’ve come across in my experience that delivers ‘Decision Ready Insights’ in a fast, accurate and accessible way.
Using a tool like Adoreboard, which goes that extra mile in terms of understanding customer experience and customer emotion, starts to set us apart from other agencies.
The Latest
Text Analytics
What is Text Analytics? Text Analytics is extracting insights and meaning from any written text. Text Analysis...
Qualtrics Integration: Upgrade EX management with advanced text analysis and emotion AI
7th April 2020, 4pm BST You’ve worked hard to collect customer & employee feedback with Qualtrics –...
HX Roundup March 2020 – The Latest in CX, EX and Human Experience
This month’s Human Experience round up includes pieces from Forrester, Qualtrics, Groove, Opus Energy, Software Advice (Gartner)...
