Stop reporting scores. Start predicting revenue impact
Adoreboard transforms customer feedback to financial outcomes. Quantify trust, predict churn, and prioritise the actions that protect your bottom line.
Fully integrated with Qualtrics.
Trusted by Fortune 1000 companies
From dashboard paralysis to strategic narrative in minutes
Turn messy feedback into board-ready financial impact reports. Close your survey and get the report in a click.
1. Capture Feedback
Connect your existing stack (Qualtrics, Zendesk) or use our native surveys to get a unified view of feedback.
2. Quantify Trust
Uncover Emotional Intensity to calculate a Trust Score, then map every issue directly to Revenue Impact.
3. Prioritise Impact
Generate a strategic narrative report that ranks issues by financial return. Walk into board meetings prepared.
SURFACE TRUTH FAST
Accurately analyse 1,000 comments in under 30 seconds
Analyse 100% of your feedback with exploratory analysis and emotion. No sampling. No manual coding. No topic creation.
Unlike categorical tools that only find what you tell them to look for, Adoreboard surfaces the unknown themes and "golden nuggets" buried in your data. Fast.
DETECT SILENT RISKS
Predict and prevent silent leavers with 100% coverage
'Neutral' or 'passive' does not equal safe. However, most tools ignore this feedback or extract little insight from it.
Adoreboard detects risk in the 40% of customers others miss: those who aren't angry enough to complain but are ready to leave.
Stop losing money to ignorance and apathy.
ADOREBOARD = BETTER INSIGHTS
- 24 emotions analysed across 8 emotional intensities.
- Scientific methodology, Queen’s University Belfast.
- Proprietary emotional database supported by AI.
QUANTIFY REVENUE IMPACT
Put a dollar value on your experience data
Adoreboard links every CX theme to Revenue Impact, defined by two levers: Risk (erosion/churn) and Opportunity (growth).
Generate a strategic report in a single click that shows a priority list of what to fix first based on revenue impact.
Stop guessing. Start knowing.
"Adoreboard helps me power our behavioural science thinking by understanding the pain points which are being openly discussed in the world. It helped us increase our TikTok userbase by 1,158%."
Consulting Director, Behave
The Uncomfortable Truth
The Experience Revenue Gap
Every organisation collects customer feedback. Almost none can quantify what it's worth, let alone prioritise what to fix first.
We call it the Experience Revenue Gap (XRG)
The gap between vague satisfaction scores in CX reports and proven financial impact.
It's where CX budgets get cut and why revenue quietly erodes.
Adoreboard closes it.
- Only 18% of CX leaders can show the relationship between CX metrics and business outcomes. (Forrester)
“We increased our NPS by 13.9% and our satisfaction quarter by quarter.”
Healthscope, one of Australia's largest private health care providers, uses Adoreboard to get actionable insights from their surveys. To date, over over 400,000 responses ave been collected. Thanks to the near real-time emotional analysis and actionable insights, their experience management team consistently prioritizes initiatives that have lasting impact on their customers and employees.
We've helped these companies improve experiences for millions of customers and employees
13.9% increase in NPS
“Adoreboard gives us that emotional intent from patients so we can prioritise what decisions will improve the patient experience. We’re able to go beyond the NPS number to focus on the patient truth and story.”
National Manager Patient Reported Experience and Outcomes, Healthscope
20% Reduction in Onboarding Time
“Adoreboard’s AI-based algorithm… synthesised more than 2,000 employee comments to five “decision-ready” insights that gave an overview of the strengths and weaknesses of the current employee experience.”
Vice president, Principal Analyst, Forrester
14% Increase in OSAT
"Adoreboard enables us to prioritise our next best actions to deliver the best member experience possible.”
Manager Member Experience, Operational Excellence, Space Coast Credit Union
80% of decisions are emotionally driven
NPS tells you what happened. NPS is a rear-view mirror. Generic AI is flat.
Traditional metrics like NPS only tell you what already happened. Meanwhile, generic AI is built to do everything, meaning it flattens complex human emotion into basic sentiment, causing your trend lines to drift.
Adoreboard’s purpose-built AI consistently measures true emotional intensity, giving you an auditable Trust Score you can confidently tie to revenue.
“In over 20 yrs of working in the Customer Experience industry never have I come across one as innovative, informative, intelligent and mind-blowingly interesting as what Adoreboard have.”
Director of Guest Experience
Development, Value Retail
Trusted by Fortune 1000 companies
IT'S TIME TO REDUCE YOUR MANUAL ANALYSIS BY 90%
We'll crunch your latest dataset for free*
Book a call and we'll show you how Adoreboard generates action-ready insights. Works with data from public sources or can be customized with using your latest research.
Get a Demo
Trusted by Financial Services
*T&Cs apply, promotion offer for companies with +500 employees.
CERTIFIED ENTERPRISE-GRADE SECURITY
Unlike other platforms, your data belongs to you
Your data is never used to train AI models. And that will never change.
ISO 27001
Certified process for keeping financial, IP and customer & employee details safe and secure.
ISO 19001
Certified as consistently meeting customer statutory and regulatory requirements.
Trust Center
Enable your infosec team to access all security related documentation quickly and efficiently.
Recognised by industry leaders
