Customers Experience Emotion.
Measure up!
Unlock Decision Ready Insights on how customers & employees feel and why
Who are Adoreboard?
Adoreboard reveals the 'unknown unknowns' to transform Customer Experience with Emotionally Intelligent Insights.
Emotics Platform
Enables your team to discover customer emotions and the themes that are driving them.
Insight-as-a-Service
Delivers a complete insight service that takes you from data to business answers in days.
Great Brands Measure Customer Emotions
Forresters' The Future of CX Measurement
features Adoreboard
Customer Analytics for Better CX
Our customers use Adoreboard to improve CX through root cause analysis and optimising the emotions that matter most. Here’s how they do it.
Customer Experience
Act on decision-ready insights that explain why customers feel a certain way with steps to improve CX.
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Employee Experience
Identify how employees feel to drive engagement, reduce attrition and attract the best talent
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Competitor Benchmarking
Benchmark performance against competitors to learn how to differentiate and compete for better CX
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Swot Analysis
Apply emotion analysis for turning CX insights from SWOT into an innovative business strategy
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Brand Empathy
Use our measurement framework to create an action plan for closing gaps in brand empathy
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Customer Journey Mapping
Map how your customer feels at every point of the customer journey to optimise loyalty
Learn moreCase Studies
Havas
Enabling Havas to reposition The Co-Operative Bank as a customer-led ethical bank
Unilever
Unilever measured emotional responses of two product prototypes to improve customer experience and product innovation
What our clients say about us
Adoreboard’s emotion analysis is priceless, it helps our senior executives drive action from NPS data quicker than ever before.
With Adoreboard’s emotion analysis it has been proven that relevant, creative content is a more efficient, more effective and a more scalable way to create brand experiences.
When it comes to harnessing emotion to improve customer experience, Adoreboard is a true innovator.
Adoreboard is unique in the CX space and the only platform that I’ve come across in my experience that delivers ‘Decision Ready Insights’ in a fast, accurate and accessible way.
Using a tool like Adoreboard, which goes that extra mile in terms of understanding customer experience and customer emotion, starts to set us apart from other agencies.
Latest insights
14.12.2018
The Emotional Reaction from the Christmas Ads 2018
14.12.2018
Key to Customer Centricity: Takeaways from Alex Genov’s Zappos Keynote
05.12.2018