Case Studies

We work with some of the world’s largest brands, delivering decision ready insights for business impact and better customer and employee experience.

Increasing NPS by 2.5 points by understanding Patient emotions

Adoreboard enables real-time understanding drivers of patient emotion providing actionable intelligence.

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Chris Johnston

Franklin Templeton: Billion Dollar Insight for Employee Experience

Enabling Franklin Templeton define the drivers of the 'emotional experience gap' for UK millennials

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Chris Johnston

Telstra Wholesale: Increasing speed to Insight on NPS verbatim by 75%

Enabling Telstra Wholesale to reduce time converting NPS voice of customer survey data to insights

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Carley Morrow

Unilever: Increasing consumer joy by 79%

Unilever measured emotional responses of two product prototypes to improve customer experience and product innovation

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mike

Slack: Driving adoption by understand audience emotions

Enabling Total Media to drive adoption of Slack with insights on customer emotions.

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mike

Three Mobile: Increasing brand trust by 53%

Three Mobile increased brand trust by 53% leading to increased sales by aligning content with consumer desires

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mike

Global Insurance firm reduces new recruit onboarding time by 20%

Transforming the onboarding experience reducing barriers to productivity in the first 90 days of employment.

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Carley Morrow

Havas: Optimising customer emotion to drive engagement

Enabling Havas to reposition The Co-Operative Bank as a customer-led ethical bank

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mike

Easyjet: Driving click-through rate by 44% based on emotions

Easyjet used emotion analysis to predict a 44% increase in content click-through rate.

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mike
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