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Workvivo by Zoom Boosts Employee Engagement by 8% With Emotion AI

Workvivo by Zoom has achieved an 8% increase in employee engagement from customers who have deployed the Adoreboard platform to complement their employee listening strategy over a 14-month period.

Workvivo is a world-leading employee experience platform (EXP) that unifies employee communications, engagement, intranet, and measurement features into one modern employee app that captures the heartbeat of the organisation and brings its culture to life.

Founded in 2017, Workvivo captured the attention of leading brands as their EXP of choice. It seen momentous growth, which led to its acquisition by Zoom in 2023.

Challenge

Post-COVID, internal communication emerged as one of the casualties with a 17% increase in negative emotions such as anger and fear. The result was a drop in employee engagement globally, the impact of which has been significant.

Research has shown that employee engagement impacts company productivity, profitability, absenteeism, shrinkage (theft!), staff turnover, shareholder earnings, safety incidents and of course, workforce happiness.

As a global leader in EXM, Workvivo strive to continuously provide solutions that positively impact the employee experience and engagement of their customers. The challenge was to provide an offering to their platform users that would do just that.

Solution

Adoreboard’s Emotion AI was implemented as part of the Workvivo Boost Program, an all-star team of industry experts from the world of Employee Engagement & Internal Communications who partner with customers to elevate aspects of their employee experience such as strategy, content and culture.

When it comes to employee listening, we use the AI from Adoreboard to collate huge amounts of feedback responses and interpret the emotion behind each answer quickly.

With Adoreboard, Workvivo enhanced their employee experience offering by quickly collating huge amounts of employee feedback and providing deeper insights.

  1. Eliminate manual analysis with automatic themes and sub-topics. 
  2. Move from sentiment analysis to quantifying emotional intensity and identifying complaints quickly. 
  3. Move from word clouds summarisation of keywords to predictive insight.

Adoreboard provided a new ability to produce more impactful, actionable insights from feedback and create a scalable solution to issues identified.

Over a 14-month period Workvivo observed between a 5% – 8% increase in employee engagement from their customers who have deployed the offering to complement their employee listening strategy over a 14-month period.

Why partner with Adoreboard?

Adoreboard offers a new ability to produce more impactful, actionable insights from feedback and create a scalable solution to issues identified.

The numbers speak for themselves ↓

increase in employee engagement
5 - 8%
Boost program observation
14mths
the increase in negative emotions post-COVID
17%

Customer

increase in employee engagement
5 - 8%
Boost program observation
14mths
the increase in negative emotions post-COVID
17%
Industry: Employee Communications
Company:  Medium
Use Case:  Employee Experience
“Adoreboard shows us exactly how people are feeling and even goes a layer deeper by surfacing the prominent themes that will have the biggest impact on employee retention.”
colum-nugent-workvivo-profle-png
Colum Nugent
Head of Professional Services
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