An epic list of events for 2025— customer experience (CX), employee engagement (EX) and patient experience (PX) summits are all covered. See what’s happening in Experience Management (XM) in a city near you in 2025. From intimate summits to large-scale conferences, these events offer unprecedented opportunities to learn from industry leaders, discover emerging technologies, and […]
Whilst there are thousands of healthcare conferences around the world, there are less with a significant focus on patient experience. We love healthcare and there’s really not much that’s more statisfying then helping someone when they need it most. Here, we’ve curated 5 of the top 2025 PX conferences from across the globe and provided […]
There are hundreds of conferences on human resources happening all over the world. Here we look at those with an employee experience or engagement focus. We’ve curated 5 of the top 2025 EX conferences from across the globe and listed all 21 below. These industry conferences and summits provide the perfect blend of practical insights […]
Prepare for an episode packed with mind hacks that will enable you to quickly level-up and deliver lasting results for both you and your team. During this episode, you’ll learn how to build resilience, deal with curve balls and protect mental wellbeing in high-pressure environments. This month’s special guest, Dr. Amanda Foo-Ryland, brings a rare […]
Join us for a CX dive deep with Caroline Winwood, a transformative leader who has orchestrated strategies across global organisations, including two decades of experience spanning Dyson and PepsiCo. Caroline shares her unique perspective on how leadership decisions create ripple effects throughout customer experience transformations. Drawing from her extensive experience in managing global transformation programs, […]
In today’s financial services, understanding customer and employee emotions isn’t just nice-to-have – it’s essential for building trust and meeting regulatory requirements like Consumer Duty. That’s why we’re excited to be attending the FTT Fintech Festival this November at The Brewery in London as part of the Invest NI delegation. The Fintech Talents Festival is […]
Watch the 30-minute re-play with Anita Hodge, National Manager of Patient Reported Experience and Outcomes, and discover how Healthscope increased patient trust by 65% and NPS by 25% 💕 Stepping off a plane from sunny Sydney to the lush landscapes of Northern Ireland on family visit, Anita took time out to join the Northern Ireland healthcare community in […]
Bill Tierney is VP of Customer Experience & Analytics at Southwest Airlines and oversees the end-to-end physical and digital CX at Southwest. He’s been with the company for nearly 13 years in marketing roles and his work has contributed heavily to Southwest being ranked as one of the most customer-centric airlines in the world, gaining the […]
This episode we explore “endineering”— strategy and design for the most overlooked human experience, aka offboarding, and how it impacts trust and loyalty. Joe Macleod is a TEDx speaker, leader in the field of user experience design and the man behind the concept of “Endineering.” As the Founder and Head of andEnd, Joe focuses on […]
