The State of CX in Housing Associations 2023

This report analyses 24,600 tenant comments on Trustpilot

Adoreboard can play a crucial role in supporting mandatory tenant surveys, in line with the Tenants Satisfaction Measures standard.

This report analyses 24,600 tenant comments given on Trustpilot from 2012 through to the present day.

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This analysis gives us insight into the accuracy of the new TSM standard and suggests ways to simplify the analytic process.

As the government seeks to reform social housing, Adoreboard can help housing associations listen to and understand their tenants better, improving living standards, regulation, and tenant satisfaction.

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