Your guide to Net Promoter Score (NPS)

NPS is one of the most used customer research metrics in the world, and we get lots of questions about it.

Now we’re here with answers, including:

  • Definitions and comparisons to CES and CSAT.
  • A look at how to implement NPS and the associated costs
  • Guidance on how to improve your NPS score
  • And we mull over a burning topic – is NPS still relevant?

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