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Mazhar Butt - Trust Builders - Value Retail - Airports

From Runways to Retail: Creating World-Class Customer Experiences at Speed & Scale

We’re thrilled to have Mazhar Butt, a distinguished customer experience leader whose career spans international aviation and luxury retail—two of the most demanding sectors in CX—join us for this latest episode of Trust Builders. As a Certified Customer Experience Professional (CCXP), accredited International Airports Professional (IAP) and industry awards judge, Mazhar brings over two decades […]

Trust Builders: ✈️ Upgrade Your CX: Crafting First Class Customer Journeys w/ Bill Tierney

Bill Tierney is VP of Customer Experience & Analytics at Southwest Airlines and oversees the end-to-end physical and digital CX at Southwest. He’s been with the company for nearly 13 years in marketing roles and his work has contributed heavily to Southwest being ranked as one of the most customer-centric airlines in the world, gaining the […]

From Runways to Retail: Creating World-Class Customer Experiences at Speed & Scale

Trust Builders: ✈️ Upgrade Your CX: Crafting First Class Customer Journeys w/ Bill Tierney

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