The Financial Conduct Authority (FCA) final deadline for Consumer Duty compliance is fast approaching, meaning the first Annual Report deadline for phase one is also due. If you’re unsure what that means, or are only starting to look into it as part of phase two, here you’ll find a Consumer Duty summary of FCA requirements. […]
Santander, Virgin Money, Bank of England, Hiscox and Bank of Ireland have many things in common, one of them being Hellios. Through a community system, Hellios collects, validates, and monitors supplier information ensuring compliance and performance for effective third and fourth party risk management processes. They operate in the defence industry (JOSCAR) and the Financial […]
[Press Release 02 JULY 2024] A new way to quantify and improve consumer trust by leveraging the latest innovations in artificial intelligence (AI) is being pioneered by EQ Bank, the digital platform of Equitable Bank, Canada’s Challenger Bank™ and seventh largest bank by assets. EQ Bank receives thousands of feedback comments from customers, and extracting […]
This week is the launch of the Adoreboard Customer Experience Index: UK High Street Banks report. Adoreboard has analysed UK bank customers’ tweets related to customer service for the last six months of 2016. The analysis reveals which banks provide the best and worst customer experience, and what aspects drive the emotional highs and lows […]
