In an era where digital transformation shapes every customer interaction, JPMorgan Chase’s Jessica Hartley stands at the intersection of innovation and human connection. As Managing Director and Head of Design and Customer Experience at the Consumer and Community Banking division, Jessica is revolutionising how financial services approach inclusive design and customer experience. With over two […]
Trust is the foundation of a thriving workplace, and few leaders bring this to life more profoundly than Kathakali Majumdar. With over 14 years of experience in HR, Kathakali has worked across diverse industries, including manufacturing, fintech, and IT, balancing the complexities of business needs with her passion for empowering people. Currently leading Employee Listening […]
An epic list of events for 2025— customer experience (CX), employee engagement (EX) and patient experience (PX) summits are all covered. See what’s happening in Experience Management (XM) in a city near you in 2025. From intimate summits to large-scale conferences, these events offer unprecedented opportunities to learn from industry leaders, discover emerging technologies, and […]
There are hundreds of conferences on human resources happening all over the world. Here we look at those with an employee experience or engagement focus. We’ve curated 5 of the top 2025 EX conferences from across the globe and listed all 21 below. These industry conferences and summits provide the perfect blend of practical insights […]
Prepare for an episode packed with mind hacks that will enable you to quickly level-up and deliver lasting results for both you and your team. During this episode, you’ll learn how to build resilience, deal with curve balls and protect mental wellbeing in high-pressure environments. This month’s special guest, Dr. Amanda Foo-Ryland, brings a rare […]
We had the pleasure of hosting Wall Street Journal best selling author & future of work expert Monica Parker for a roundtable breakfast in Belfast with a small group of HR leaders. An in-person, real life event hosted by our very own Chris Johnston and Aislin Cathcart. Over a light breakfast, Monica shared her radical […]
We sat down with CX and EX leader John Gusiff to discuss his recent research project that benchmarked six retail coffee brands employee experience against the concept of The Irresistible Organization. John Gusiff founded Customer Centric Solutions LLC in 2002 and is a CX strategy and experience design leader. A renowned expert in the roles of […]
Customer experience is a major deciding factor in how a customer engages with an organisation. Good customer experience, including great customer service, is paramount to encourage loyalty and discourage customer churn. However, whilst it may seem obvious, the link between Employee Experience (EX) and Customer Experience (CX) is something that doesn’t get a lot of […]
Welcome to the first edition of our HX Roundup where we’ll be delivering you the cream of the past month or so in experience-related articles and reports from across the globe. From big brands to small independents you’ll find a curated list of human experience content right here (or sign up to have it delivered […]
