In today’s financial services, understanding customer and employee emotions isn’t just nice-to-have – it’s essential for building trust and meeting regulatory requirements like Consumer Duty. That’s why we’re excited to be attending the FTT Fintech Festival this November at The Brewery in London as part of the Invest NI delegation. The Fintech Talents Festival is […]
The Financial Conduct Authority (FCA) final deadline for Consumer Duty compliance is fast approaching, meaning the first Annual Report deadline for phase one is also due. If you’re unsure what that means, or are only starting to look into it as part of phase two, here you’ll find a Consumer Duty summary of FCA requirements. […]
Featuring on the Driven by Data podcast by Orbition Group, Ciara Moore, Chief Data & Digital Officer at Bank of Ireland talks about BOI’s customer obsession in Season 4, Episode 6. During the episode, Kyle Winterbottom chats with Ciara Moore covering emotion, insights on customer obsession, data storytelling, and much more. Ciara’s educational background in […]
