Healthcare insurance isn’t exactly known for clear, feel-good experiences. Ever get lost somewhere between a pending claim and a hold music marathon, wondering where your money went? You’re not alone. Brett Kiley, who’s spent two decades steering customer and patient experience at giants like CVS Health, now helps reshape US healthcare at Cyclam, a global […]
In a recent webinar with Adoreboard, Paul N. Long, MBA, former CXO at major healthcare insurers including Blue Cross Blue Shield MA and UnitedHealth Group, shared valuable insights on transforming healthcare through customer experience (CX). First, a few of Paul’s key accomplishments… You can watch the recording below, or scroll down if you prefer to […]
Watch the 30-minute re-play with Anita Hodge, National Manager of Patient Reported Experience and Outcomes, and discover how Healthscope increased patient trust by 65% and NPS by 25% 💕 Stepping off a plane from sunny Sydney to the lush landscapes of Northern Ireland on family visit, Anita took time out to join the Northern Ireland healthcare community in […]
