Bill Tierney is VP of Customer Experience & Analytics at Southwest Airlines and oversees the end-to-end physical and digital CX at Southwest. He’s been with the company for nearly 13 years in marketing roles and his work has contributed heavily to Southwest being ranked as one of the most customer-centric airlines in the world, gaining the […]

This episode we explore “endineering”— strategy and design for the most overlooked human experience, aka offboarding, and how it impacts trust and loyalty. Joe Macleod is a TEDx speaker, leader in the field of user experience design and the man behind the concept of “Endineering.” As the Founder and Head of andEnd, Joe focuses on […]

Alain Kerloc’h is a renowned restaurateur and sommelier who co-owns the acclaimed, Michelin-star, OX restaurant in Belfast, Northern Ireland. He has founded and managed various influential eateries including two of the best restaurants in the world; l’Arpège in Paris and Mirazur in Menton. 🍷🍴Join us for a Michelin-star insights experience!🍴🍷 As a 16-year-old, Alain’s career […]