Adoreboard Report Exposes Reasons for Tenant Dissatisfaction in Housing Associations

Adoreboard analysed 24,600 customer reviews across 49 housing associations to find that ‘tenant-management interaction’ is holding back tenant satisfaction by 8%. The recently released report covers a period between September 2012 to February 2023. [PRESS RELEASE – Belfast, Northern Ireland] This in-depth analysis by Adoreboard identified key themes and emotional intensities from tenants and provides […]

Report Summary: The State of CX in Housing Associations 2023

We recently published our landmark report – ‘The State of CX in Housing Associations 2023’ The report analysed 24,600 Trustpilot reviews across housing associations and found critical issues in tenant experience. Our data scientists found that focusing on improving tenant-management interaction, lack of maintenance and repair processes, could increase tenant satisfaction by 17%. You can […]