In this special episode we’re joined by Qualtircs’ Head of Experience Community – Leaders Network, James Scutt, a pioneer in experience management and a staunch advocate of ethical AI. Chris and James explore how organizations can shift from using AI merely as a functional tool to leveraging it as a driver for building trust, engagement, […]
In an era where customer acquisition costs continue to rise, retaining existing customers has never been more crucial for sustainable business growth. We’re thrilled to announce our upcoming Trust Builders podcast episode featuring Bobby Brown, Chief Customer Officer at Nextlane and former executive at industry giants Bird and Twilio. Why Customer Retention Matters Now More […]
Join Us for an Exclusive Trust Builders Conversation with Katy Boughton who looks after customer insights at Aspen One, the luxury adventure hospitality brand and ski resort 🧘♀️⛷️🚡. In the realm of premium hospitality and luxury experiences, metrics and measurements often fail to capture the magic that transforms a satisfied customer into a devoted advocate. […]
In an era where digital transformation shapes every customer interaction, JPMorgan Chase’s Jessica Hartley stands at the intersection of innovation and human connection. As Managing Director and Head of Design and Customer Experience at the Consumer and Community Banking division, Jessica is revolutionising how financial services approach inclusive design and customer experience. With over two […]
