Healthcare insurance isn’t exactly known for clear, feel-good experiences. Ever get lost somewhere between a pending claim and a hold music marathon, wondering where your money went? You’re not alone. Brett Kiley, who’s spent two decades steering customer and patient experience at giants like CVS Health, now helps reshape US healthcare at Cyclam, a global […]
US consumers are more likely to switch insurance brands due to poor customer experience than traditional factors such as price, according to new research from Adoreboard on the 59 largest US insurance brands. [PRESS RELEASE – Belfast, Northern Ireland] A new study of 28,433 consumer online reviews, conducted by data scientists from Adoreboard, the leaders […]
