The patient journey encompasses the entire spectrum of human experiences and interactions within the healthcare system, from initial contact to the conclusion of treatment. This process involves a series of often complex touchpoints, each contributing to the overall patient experience and satisfaction. What constitutes a patient journey? A patient journey can be segmented into three […]
NEWS RELEASE Artificial intelligence is being used to understand patients’ emotions to detect breaches in COVID-19 across 43 hospitals in Australia, the deployment of Emotion AI technology in a world-first. As hospitals wrestle with the challenge posed by COVID-19, Healthscope a leading private healthcare provider, with 43 private hospitals and pathology operations across Australia and […]
