As National Manager of Patient Reported Experience and Outcomes @ Healthscope, Anita shares over 20 years of insights into crafting unforgettable human experiences and dramatically improving patient outcomes.
How to Improve Patient Journey & Experience NPS: Insights from Healthscope
Healthscope has over 5,400 beds and more than 18,000 employees across Australia. National Patient Experience Manager, Jeffrey Woods joins us to share PX insights.
Patient Journey & Patient Journey Mapping: The Human Experience
The patient journey encompasses the entire spectrum of human experiences and interactions within the healthcare system, from initial contact to the conclusion of treatment. This process involves a series of often complex touchpoints, each contributing to the overall patient experience and satisfaction. What constitutes a patient journey? A patient journey can be segmented into three […]