In a groundbreaking move set to transform patient experience across Australia, Cura Day Hospitals Group has announced a strategic partnership with Bupa to implement Adoreboard‘s Emotion AI platform across its network of 37 hospitals. Improving Patient Experience Through Emotion AI Launched during Patient Experience Week, this collaborative initiative represents a significant advancement in how healthcare […]
In a recent webinar with Adoreboard, Paul N. Long, MBA, former CXO at major healthcare insurers including Blue Cross Blue Shield MA and UnitedHealth Group, shared valuable insights on transforming healthcare through customer experience (CX). First, a few of Paul’s key accomplishments… You can watch the recording below, or scroll down if you prefer to […]
An epic list of events for 2025— customer experience (CX), employee engagement (EX) and patient experience (PX) summits are all covered. See what’s happening in Experience Management (XM) in a city near you in 2025. From intimate summits to large-scale conferences, these events offer unprecedented opportunities to learn from industry leaders, discover emerging technologies, and […]
Whilst there are thousands of healthcare conferences around the world, there are less with a significant focus on patient experience. We love healthcare and there’s really not much that’s more statisfying then helping someone when they need it most. Here, we’ve curated 5 of the top 2025 PX conferences from across the globe and provided […]
Watch the 30-minute re-play with Anita Hodge, National Manager of Patient Reported Experience and Outcomes, and discover how Healthscope increased patient trust by 65% and NPS by 25% 💕 Stepping off a plane from sunny Sydney to the lush landscapes of Northern Ireland on family visit, Anita took time out to join the Northern Ireland healthcare community in […]
As National Manager of Patient Reported Experience and Outcomes @ Healthscope, Anita shares over 20 years of insights into crafting unforgettable human experiences and dramatically improving patient outcomes.
Healthscope has over 5,400 beds and more than 18,000 employees across Australia. National Patient Experience Manager, Jeffrey Woods joins us to share PX insights.
The patient journey encompasses the entire spectrum of human experiences and interactions within the healthcare system, from initial contact to the conclusion of treatment. This process involves a series of often complex touchpoints, each contributing to the overall patient experience and satisfaction. What constitutes a patient journey? A patient journey can be segmented into three […]
