Adoreboard report exposes reasons for tenant dissatisfaction in housing associations

PRESS RELEASE – Belfast, Northern Ireland Adoreboard analysed 24,600 customer reviews across 49 housing associations to find that ‘tenant-management interaction’ is holding back tenant satisfaction by 8%. The recently released report covers a period between September 2012 to February 2023. This in-depth analysis by Adoreboard identified key themes and emotional intensities from tenants and provides […]

Adoreboard investigates skyrocketing rates of customer churn in the US Insurance industry

PRESS RELEASE – Belfast, Northern Ireland US consumers are more likely to switch insurance brands due to poor customer experience than traditional factors such as price, according to new research from Adoreboard on the 59 largest US insurance brands. A new study of 28,433 consumer online reviews, conducted by data scientists from Adoreboard, the leaders […]

Adoreboard named Gartner Cool Vendor in Artificial Intelligence for Customer Analytics

So it seems Adoreboard is officially cool! That’s right, we have been named as a 2019 “Cool Vendor in Artificial Intelligence for Customer Analytics” in a report published by the world’s leading research and advisory company, Gartner. Gartner annually names companies who are innovative, impactful and intriguing in their ‘Cool Vendor’ reports. We feel that […]

customer experience

The Future of CX Measurement

Adoreboard’s  leading Emotion AI software solution, has been named for using “common sense reasoning with affective computing,” for Customer Experience improvements, according to the October 2017 Forrester report, The Future of CX Measurement. Adoreboard has been cited in a section of a  report entitled “Upgrade to Analytics That Drive Action”. Adoreboard’s Emotion AI solution, Emotics, produces […]