Webinar Takeaways: Transforming the Customer Journey with Deeper Insights

In today’s digitalized society, brands and businesses want what’s best for their customers. They want their customers to have the best possible experiences of their products or services, and one of the ways in which they can achieve this is through customer journey mapping. Put simply, customer journey mapping is noting the ways in which […]

CX Industry Focus: Online Beauty Retailers

In today’s digital society, online shopping is a consistent part of our daily lives. Whether it’s for clothes, beauty or food, we now have the ability to shop globally for anything and at any time. More and more consumers are looking to the digital space to run their errands. But why? Perhaps they have tight […]