As we enter the new year, it’s exciting to see the number of ‘experience’ events already planned for 2020. In this post we share a list of +100 leading HX events from across the globe. You’ll find Customer Experience conferences, Employee Engagement summits and Patient centricity events from HX industry leaders and research establishments all over the world.
Whilst we’re seeing more and more events that focus on human experience, including those related to Student Experience and Citizen Experience, we’ve chosen to focus on three core areas;
- CX – Customer Experience
- EX – Employee Experience / Employee Engagement
- PX – Patient Experience
As you’ll see, its a growing area. There are +100 major events and conferences in these three focus areas alone, with hundreds more local events and specialist training workshops in customer/employee/patient experience to be found online.
If you’d like a copy of Forrester’s EX Measurement Best Practices report, click here.
Patient, Employee & Customer Experience Conferences 2020
The list below is sorted in date order. Below it you will find a link to a sortable (and downloadable) spreadsheet in Google Sheets containing additional information such as City.
| Conference Name | Focus | Dates | Country | Link |
|---|---|---|---|---|
| 600 Minutes marketing and digital experience | CX | 29.01.2020 | Denmark | Link |
| End-to-End Customer Experience Management for B2B Manufacturers | CX | 16-17.01.2020 | Germany | Link |
| CX Network: CEM in Telecoms Global Summit 2020 | CX | 27-29.01.2020 | UK | Link |
| CIPD Employee Engagement Conference and Workshop | EX | 30-31.02.2020 | UK | Link |
| Patient Experience Insight Conference | PX | 27.01.2020 | UK | Link |
| Oracle Open World Middle East | CX | 14-15.01.2020 | UAE | Link |
| Patient Experience Conference | PX | 27-28.01.2020 | UAE | Link |
| Genesys Kickoff | CX | 13-17.01.2020 | US | Link |
| Customer SuccessCon Seattle | CX | 13.01.2020 | US | Link |
| The CX Transformation Summit | CX | 18.02.2020 | Egypt | Link |
| CXPA India CX Conclave | CX | 27-28.02.2020 | India | Link |
| Gartner Customer Experience & Technologies Summit | CX | 13-14.02.2020 | Japan | Link |
| Customer Loyalty Conference | CX | 5.02.2020 | Sweden | Link |
| HRD Summit – Harnessing Human Creativity | EX | 04-05-02.2020 | UK | Link |
| CX Network: CX Exchange BFSI | CX | 25-26.02.2020 | UK | Link |
| GIC Customer Experience Conference | CX | 25.02.2020 | UK | Link |
| GIC Winning Employee Engagement For Exceptional Customer Experiences | EX | 26.02.2021 | UK | Link |
| CXPA Gulf Customer Experience Awards 2020 | CX | 18.02.2020 | UAE | Link |
| CCW Customer Contact Week | CX | 25-28.02.2020 | Australia | Link |
| Chief Customer Officers | CX | 05-06.02.2020 | US | Link |
| HR Impact EX Impact Winter | EX | 26-28.02.2020 | US | Link |
| CX Leaders week Asia 2020 | CX | 2-5.03.2020 | Singapore | Link |
| CCW – Customer Contact Week Asia | CX | 02-05.03.2020 | Singapore | Link |
| Strategie Clients | CX | 31.03-2.04.2020 | France | Link |
| SHIFT/CX 2020 | CX | 25-26.03.2020 | Germany | Link |
| YukonDaylight Customer Service Summit | CX | 18.03.2020 | Switzerland | Link |
| The Institute of Customer Service’s Annual Conference | CX | 03.03.2020 | UK | Link |
| CXPA Call & Contact Centre Expo | CX | 18-19.03.2020 | UK | Link |
| Customer + User experience Expo | CX | 18-19.03.2020 | UK | Link |
| Symposium Employee Engagement Summit 2020 | EX | 04.03.2020 | UK | Link |
| Employee Engagement & Retention Summit | EX | 24-26.03.2020 | US | Link |
| Oracle Modern Customer Experience | CX | 23-26.03.2020 | US | Link |
| CX Talks Dallas: The Customer Experience Summit | CX | 30-31.03.2020 | US | Link |
| Adobe Summit | CX | 29.03-02.04.2020 | US | Link |
| Zendesk Relate 2020 | CX | 03-05.03.2020 | US | Link |
| LOMA 2020 Customer Experience Conference | CX | 25-27.03.2020 | US | Link |
| X4 The Experience Mgmt Summit | CX | 10-13.03.2020 | US | Link |
| Customer360 Africa | CX | 01-02.04.2020 | South Africa | Link |
| Oracle Open World Asia | CX | 21-22.04.2020 | Singapore | Link |
| 7th Annual Pharma Customer Experience Management Summit | CX | 21-23.04.2020 | Austria | Link |
| 9th Annual Customer Experience Management in Banking Summit | CX | 21-23.04.2020 | Austria | Link |
| 12th Annual Customer experience Management in Telecom Summit | CX | 21-23.04.2020 | Austria | Link |
| CX Network: CX Utilities Forum | CX | 21-22.04.2020 | UK | Link |
| CX Network: CX Exchange Retail | CX | 20-21.04.2020 | UK | Link |
| Customer Strategy & Planning 2020 | CX | 27-28.04.2020 | UK | Link |
| Forrester CX Sydney | CX | 30.04.2020 | Australia | Link |
| Customer Experience Strategies Summit 2020 | CX | 16-17.04.2020 | Canada | Link |
| 21st Annual Customer Experience Conference and Industry Awards | CX | 28-30.04.2020 | US | Link |
| Customer Contract East | CX | 26-29.04.2020 | US | Link |
| NGCX Next Generation Customer Experience | CX | 23-25.04.2020 | US | Link |
| HDI Support World Live | CX | 19-24.04.2020 | US | Link |
| Patient Experience Conference 2020 | PX | 20-22.04.2020 | US | Link |
| MarTech | CX | 15-17.04.2020 | US | Link |
| Digital Experience Conference 2020 | CX | 27-29.04.2020 | US | Link |
| SMART Customer Service 2020 | CX | 27-29.04.2020 | US | Link |
| Customer Experience Summit VIC 2020 | CX | 27.05.2020 | Australia | Link |
| Employee Experience Summit VIC 2020 | EX | 27.05.2020 | Australia | Link |
| Patient Experience Asia Summit | PX | 19-20.05.2020 | Malaysia | Link |
| CXPA DACH Customer Experience awards 2020 | CX | 29.05.2020 | Germany | Link |
| Adobe Summit 2020 EMEA | CX | 13-14.05.2020 | UK | Link |
| EEA Salesforce Employee Experience Event | EX | 07.05.2020 | UK | Link |
| Employee Engagement Summit | EX | 15.05.2020 | UK | Link |
| Patient Centricity & Engagement | PX | 19.05.2020 | UK | Link |
| 23rd Annual CSPN Customer & Employee Experience Conference 2020 | CX | 13-14.05.2020 | Canada | Link |
| Chief Experience Officer Exchange | CX | 17-19.05.2020 | US | Link |
| Genesys Xperience | CX | 18-21.05.2020 | US | Link |
| ICMI Contact Center Expo | CX | 11-14.05.2020 | US | Link |
| Nice inContact – Interactions 2020 | CX | 11-13.05.2020 | US | Link |
| IBM think 2020 | CX | 04-07.05.2020 | US | Link |
| Gainsight: Pulse Conference 2020 | CX | 12-14.05.2020 | US | Link |
| Gartner Customer Experience & Technologies Summit | CX | 16-17.06.2020 | Australia | Link |
| Omnichannel Exec Forum | CX | 16-17.06.2020 | Spain | Link |
| Gartner Customer Experience & Technologies Summit | CX | 8-9.06.2020 | UK | Link |
| CX Marketing Summit 2020 | CX | 19.06.2020 | UK | Link |
| GIC Financial Services Customer Experience Conference | CX | 24.06.2020 | UK | Link |
| 7th Annual Customer Experience Show Middle East | CX | 17-18,06.2020 | UAE | Link |
| CCW – Customer Contact Week | CX | 22-26.06.2020 | US | Link |
| Forrester CX 2020 North America | CX | 16-18.06.2020 | US | Link |
| The Customer Service Summit West | CX | 08-09.06.2020 | US | Link |
| Gartner Marketing Symposium Xpo | CX | 1-3.06.2020 | US | Link |
| CX Talks Seattle: The Customer Experience Summit | CX | 15-16.06.2020 | US | Link |
| CX Network: CX Exchange Telecoms | CX | 06-07.07.2020 | UK | Link |
| Customer Engagement Transformation | CX | 9.07.2020 | UK | Link |
| CXFS Customer Experience for Financial Services | CX | 21-23.07.2020 | US | Link |
| HCI 2020 Employee Engagement Conference | EX | 27-29.07.2020 | US | Link |
| Culture Summit | EX | 14-16.07.2020 | US | Link |
| CEM Africa Summit | CX | 05-06.08.2020 | South Africa | Link |
| Inbound 2020 | CX | 18-21.08.2020 | US | Link |
| Forrester CX Singapore 2020 Forum | CX | 2.09.2020 | Singapore | Link |
| Future Customer Experience, Sales & Marketing | CX | 29.09.2020 | Sweden | Link |
| Customer Service and Experience Summit | CX | 16-17.09.2020 | UK | Link |
| CX Talks Chicago: The Customer Experience Summit | CX | 14-15.09.2020 | US | Link |
| 600 Minutes Sales, Marketing and CX | CX | 28.10.2020 | Finland | Link |
| CCW: Customer Contact Week Europé 2020 | CX | 05-08.10.2020 | Netherlands | Link |
| 600 Minutes Marketing and CX | CX | 28.10.2020 | Netherlands | Link |
| CX Talks Atlanta: The Customer Experience Summit | CX | 26-27.10.2020 | US | Link |
| MarTech | CX | 6-8.10.2020 | US | Link |
| Customer Service Revolution | CX | 7-8.10.2020 | US | Link |
| Forrester CX Europe 2020 | CX | 18-19.11.2020 | UK | Link |
| Customer Engagement Summit | CX | 09.11.2020 | UK | Link |
| NGPX 2020 | PX | 02-04.12.2020 | US | Link |
| Improving Patient Experience Conference | PX | TBC | Australia | Link |
| CMS Wire’s DX Summit | CX | TBC | US | Link |
An expanded version of the list above is available in Google Sheets – easy to sort and filter or download to Excel. No signup required, simply click and copy!
Click to view in Google Sheets
I’m sure most readers are familiar with Google Sheets however, for those who aren’t it’s very simple to either make a copy to your own Google account &/or download for Excel. Here’s how;
How to How to make a copy or download Google Sheet
As per image above, simply click File > Make a copy …. OR … File > Download [and choose your format].
If you find this event list useful, we greatly appreciate any Linkedin shares or Tweets! 😉
