Human Experience roundup - CX EX February 2020

HX Roundup February 2020 – The Latest in CX, EX and Human Experience

This month’s round up includes pieces from Qualtrics, Forbes Human Resources Council, CMS Wire, Raconteur, Kellogg Insight and Mobi Health News… [lwptoc] Critical Moments: Where Customer Experience Is Won or Lost We knot that mapping out and improving the customer journey can be complex and abstract. Ryan delivers a really great piece on how to […]